AdClearify (“we”, “us”, or “our”) provides a B2B software platform that helps media buyers process video ads, scrub metadata, obfuscate sensitive audio, and generate script variations. This Privacy Policy explains what information we collect, how we use it, and how we protect the creatives you upload.
1. Who this policy covers
This policy applies to customers and authorized users of AdClearify’s websites, dashboard, studio, and related APIs. If you use AdClearify on behalf of a company, that company is responsible for ensuring you are allowed to upload the materials you process.
2. Data we collect
We collect only what we need to operate your account and deliver the service:
- Account details. Email address and name, typically provided when you create an account or sign in with Google OAuth.
- Workspace activity. Project records needed to show status, credit usage, and export history (for example, that a video was processed — not a permanent copy of the file).
- Support communications. Messages you send to us, such as emails to [email protected].
We do not store credit card numbers, CVV codes, or full payment-method details on AdClearify servers. Payments are processed securely by Stripe. Stripe may collect billing information under its own privacy policy.
3. Creative protection
Your ads are your competitive advantage. Uploaded videos, audio files, transcripts, and generated scripts are processed solely to provide the features you request (extraction, transcription, obfuscation, remuxing, or script variation).
- Files are processed on secured infrastructure.
- Processed media is deleted automatically from our servers after processing is complete, subject to short-lived operational buffers required to finish a job and deliver your export.
- We do not use, share, sell, or analyze your winning ad creatives for our own marketing, product research, or model improvement.
- We do not train AI models on your videos, audio, transcripts, or scripts.
You retain all intellectual property rights in the creatives you upload and the outputs we generate for you, except for the limited license needed to operate the service during a job.
4. How we use information
We use account data to:
- Create and authenticate your workspace.
- Apply processing credits and subscription status.
- Provide support and service notices.
- Protect the platform against abuse, fraud, and security incidents.
We do not sell personal information. We do not share your creatives with other customers.
5. Third-party services
AdClearify relies on specialist providers to run the product. They process data only as needed to perform their role:
- Stripe — billing, checkout, and subscription management. Card data is handled by Stripe, not stored by AdClearify.
- Secure AI APIs — transcription and script generation (for example, speech-to-text and writing models). Prompts and media sent to these APIs are used only to fulfill your request. We contractually and operationally prohibit using your creatives to train our own models.
- Google OAuth — optional sign-in. We receive basic profile fields (name and email) to create your account.
Those providers have their own terms and privacy policies. We select vendors that offer commercial, security-conscious processing suitable for B2B workloads.
6. Cookies and session data
We use essential cookies and similar technologies to keep you signed in, protect against cross-site request forgery, and remember session state. We do not use advertising pixels from AdClearify’s product surfaces to retarget you based on uploaded creatives.
7. Retention
Account information is kept while your workspace is active and for a limited period afterward as required for billing, security logs, and legal obligations. Creative files are not retained as a long-term archive; they are deleted after processing as described above. You may request account deletion by contacting us.
8. Security
We use industry-standard safeguards, access controls, and encrypted transport (HTTPS) to protect data in transit. No method of transmission or storage is perfectly secure. You are responsible for keeping login credentials confidential and for using AdClearify only on devices you control.
9. International processing
AdClearify is built for media-buying teams that may operate in multiple regions. Your information may be processed in the countries where we or our subprocessors maintain infrastructure. We take steps appropriate for a B2B SaaS provider to protect that information.
10. Your choices
You may update profile details in account settings, cancel a subscription at any time, and request access or deletion of personal account data by emailing [email protected]. Some records may be retained where we must do so for fraud prevention, dispute resolution, or applicable law.
11. Changes
We may update this Privacy Policy as the product evolves. The “Last Updated” date at the top of this page will change when we do. Continued use of AdClearify after an update constitutes acceptance of the revised policy.
12. Contact
Questions about privacy or creative handling can be sent to [email protected].